BSB40120 – Certificate IV in Business

CRICOS Course Code: 107906B

Course Outline

Students participating in Certificate IV in Business will focus on building effective leadership and problem-solving capabilities crucial to success within a variety of business service job roles. Students pursuing a business-oriented career path will be armed with skills relating towards the completion of specialist and moderately complex administrative or operational tasks that will require advanced self-developmental skills.
Upon the completion of Certificate IV in Business, you will be able to implement effective communication and problem-solving skills that will prove to be instrumental to their success within their chosen sector. Students will learn and implement a high level of skills and broad knowledge to apply solutions to a defined range of unpredictable complications and be able to concisely direct a team through any resolution proposed.
Individuals with an aptitude for leadership and problem solving will be able to further their skills and learn key communication and problem-solving techniques to enable them to navigate a team through-out the many problems faced within the business environment.

Delivery mode: Face to Face

Delivery site:

Classroom – Mezzanine 56-58 York Street Sydney NSW 2000

More information is available via the My Skills Website.

Entry requirement

Course Details

The Certificate IV in Business is offered over 12 months, equating to 52 weeks, including 12 weeks holidays. This will be split into four 10-week terms. You will receive an orientation from your trainer within one week of your enrolment.

Code Title Core or Elective
BSBWHS411 Implement and monitor WHS policies, procedures and programs Core
BSBCRT411 Apply critical thinking to work practices Core
BSBTEC404 Use digital technologies to collaborate in a work environment Core
BSBTWK401 Build and maintain business relationships Core
BSBWRT411 Write complex documents Core
BSBXCM401 Apply communication strategies in the workplace Core
BSBPEF402 Develop personal work priorities Elective
BSBTWK503 Manage meetings Elective
BSBPEF502 Develop and use emotional intelligence Elective
BSBCMM411 Make presentations Elective
BSBOPS405 Organise business meetings Elective
BSBPMG430 Undertake project work Elective

ABM will ensure students have access to a range of resources as required in the units and training package however students will be required to have access to their own computers (including software programs such as Microsoft Office), printers, internet facilities, and stationery resources. Students will also be required to bring their own device to each session ensuring it has connectivity to the internet.

Assessment is competency based. Students are required to complete written and practical tasks, which reflect the requirements of the units of competency and current workplace practices. Assessment is continuous throughout the duration of the course. Completed and submitted work will be assessed within ten (10) working days and feedback provided to the student as soon as possible thereafter. Where the student’s work is assessed to be not yet satisfactory, he/she will be provided with additional advice, coaching or tutoring and the opportunity to re-submit the work with a view to having it assessed as satisfactory.
Feedback and information regarding the student’s competency, progress and study will be provided by the facilitator on a regular and ongoing basis. Ongoing support is also available to all learners and will be provided as soon as a need is identified.

Total number of units of competency (subjects) required to receive this qualification is 12, comprising of 6 core units and 6 elective units. These are listed under Course Structure.
The majority of components for this course, delivery and assessment, will be delivered during the course however learners are required to continue their study off site to ensure they gain a comprehensive understanding of the topic within each unit of competency.
Students are expected to spend 30 hours per unit, studying off site.

Students obtaining a ‘competent’ result for all listed competencies will be issued, by ABM, a nationally recognised award for the Certificate IV in Business. ABM will issue the Certification within 30 days of the student being deemed competent in all units they are enrolled in. Students, who do not complete the required 12 units of competency to achieve the Certificate IV, will receive a Statement of Attainment for those units that they have successfully completed.

To maximise the chance of students successfully completing their training, ABM will identify any support individual students need prior to their enrolment and provide access to that support throughout their training. This will be done using both the Enrolment Form, and a Pre-Enrolment Form, that students are required to fill in.

The aim of both documents is to provide any support that may be required. This could include:

  • Language, Literacy and Numeracy (LLN) support
  • Assistive Technology
  • Additional Tutorials, and / or
  • Other mechanisms, such as assistance in using technology for online delivery components.

Where this support attracts an additional cost to the student, ABM will make this clear prior to accepting the student’s enrolment. If there are limitations to the support ABM is able to provide, these limitations will be made clear in information provided to a potential student.

Where ABM identifies required support, such as literacy or numeracy, English or other language barriers or physical capabilities, and it cannot provide such support directly, it will refer the student to a third party. The costs of such third-party support will the responsibility of the individual.

Where ABM is not capable of offering an environment suitable for the needs of a student with specific identified needs, it will inform them accordingly and may direct the student to a provider that can, and thus will not process their enrolment.

  • Administrative Officer
  • Assistant Business Analyst

It is important that you inform and advise ABM, prior to enrolment, about any existing skills and prior knowledge and education, to ensure they can provide you with the appropriate structure and support during the course.

Credit Transfer and Recognition of prior learning (RPL)

Credit transfer is available for completed past studies in areas related to the qualification that participants plan to enrol in. Participants are advised of the process of applying for credit transfer and assisted by the Trainer / Assessor to apply.

Candidates who believe they have already obtained current skills and knowledge that would otherwise be covered in the qualification / unit of competence for which they intend to attain, but have no formal prior learning, should apply for RPL at the time of enrolment. The candidate’s skills and knowledge will be assessed and validated, and where appropriate, units of competency acknowledged, and face-to-face training reduced.

The recognition of prior learning procedure will be made known to you at the time of enrolment. If you can demonstrate competency through provision of sufficient, current, valid and authentic evidence of work experience, life skills, and study or via other evidence, then you may be granted RPL for that unit of competency.

After achieving this qualification, graduates may undertake the next qualification up the BSB50120 Diploma of Business.

Additional Information

Please read the Student Handbook prior to enrolment as this contains valuable information about ABM. For further information, please contact ABM by sending an email to or call us on +61 (02) 9160 4507.